Yealink understands that discontinuing the EXP39 Expansion Module may raise questions about ongoing service and device support. We remain committed to minimizing any disruption and ensuring your communications continue to run smoothly. Our priority is to preserve service quality and support for existing customers while offering clear paths forward.
What we’re offering and what you can expect:
- Continued customer support: existing EXP39 users can contact their Yealink sales representative or local distributor for help with technical issues, firmware guidance, and troubleshooting.
- Replacement options: we can recommend compatible replacement modules or alternate solutions that match your feature and capacity needs. Your sales contact can suggest the best fit for your deployment.
- Migration and procurement assistance: if you plan to migrate to other models or need bulk replacements, Yealink representatives can provide migration planning, configuration help, and pricing options (including possible trade-in or volume programs where available).
- Parts and service information: for inquiries about spare parts, warranty coverage, or repairs for deployed EXP39 units, please reach out to your sales or distributor contact for the most accurate, region-specific details.
- Advice for administrators: when you contact us, have your device model/serial numbers, current firmware version, number of units in service, and deployment environment ready—this helps us give faster, tailored recommendations.
