MDA500 QD Series

Audio Processors & Adapters
The MDA500 QD Series audio processors deliver seamless integration for mixed-call environments, enhancing customer experiences and simplifying call handling. Designed for Quick Disconnect (QD) headsets, they offer intuitive controls and valuable features to improve efficiency and streamline training for Customer Service Representatives (CSRs).

Category:

Desk Phone Compatibility:
Compatible with all major desk phones.

Softphone Compatibility:
Works with UC applications and softphones from Microsoft, Cisco, Avaya, and others.

Headset Compatibility:
Supports EncorePro 500/700 Series 6-pin digital tops and 4-pin standard tops.

Audio Performance:
Advanced noise and echo cancellation for clear, natural sound. See the specific headset’s product page on plantronics.com for details.

Hearing Protection:
SoundGuard® DIGITAL limits sounds above 118 dBA, with G616 anti-startle to eliminate sudden spikes during calls. Time-Weighted Average (enabled via Plantronics Hub) keeps daily noise exposure below 85 dBA.

Dimensions:
H: 32.4 mm Ă— W: 82.8 mm Ă— D: 117.5 mm

Weight:
0.31 lbs / 140 g

Call Controls:
Answer/end, mute, and volume.

Supported Audio Mixing:
Call recording (with third-party PC app and Plantronics Hub), agent greetings, voice notes, and streaming audio.

Worldwide Limited Warranty:
Two years.

Applications Supported:
Plantronics Hub desktop for Windows/Mac; Plantronics Manager Pro suites for Asset Management & Adoption, Call Quality & Analytics, and Health & Safety.