SonicWall Dynamic Support 8×5 is tailored for customers who require advanced technical assistance along with continuous access to software and firmware updates. This support offering ensures that your TZ 215 Series firewall remains secure, up-to-date, and fully operational. Agreements are available for one, two, or three years, providing flexibility based on organizational needs.
Support coverage is regional to ensure timely assistance during local business hours. In North America and Latin America, support is available from 8:00 am to 5:00 pm local time. For Europe, the Middle East, and Africa, support operates from 9:00 am to 6:00 pm GMT +1. In the Asia Pacific region, support is offered from 8:00 am to 5:00 pm local time, while in Japan, assistance is provided from 5:00 pm to 2:00 am UTC/GMT. This ensures that organizations worldwide receive expert guidance whenever required.
