01-SSC-4311 – STANDARD SUPPORT FOR NSA 3600 4YR – SonicWall Standard Support provides advanced technical assistance and ongoing software and firmware updates for customers seeking reliable network support. Available in 1, 2, and 3-year agreements, it includes:
- Telephone/Web-based Support for basic configuration during local business hours (8:00 am – 5:00 pm, Monday – Friday)*
- Software/Firmware Updates for all updates and upgrades
- Hardware Replacement via Advance Exchange for defective units
- Access to SonicWall’s electronic support tools
*Local business hours are defined by region:
- North America: 8:00 am – 5:00 pm MST
- Latin America: 8:00 am – 5:00 pm local time
- EMEA: 9:00 am – 6:00 pm GMT+1
- Asia Pacific: 8:00 am – 5:00 pm local time
- Japan: 5:00 pm – 2:00 am UTC/GMT
