SonicWall Standard Support for NSA 3600 3YR is designed for customers seeking reliable technical assistance along with ongoing software and firmware updates. Available in 1-, 2-, and 3-year agreements, it includes:
- Telephone/Web-based Support – Basic configuration assistance during local business hours (8:00 am – 5:00 pm, Monday – Friday).
- Software/Firmware Updates – Access to all software and firmware updates and upgrades.
- Hardware Replacement – Advance Exchange service for defective hardware.
- Support Tools – Access to SonicWall’s electronic support tools for efficient network management.
Local business hours by region:
- North America: 8:00 am – 5:00 pm MST
- Latin America: 8:00 am – 5:00 pm local time
- Europe, Middle East & Africa: 9:00 am – 6:00 pm GMT+1
- Asia Pacific: 8:00 am – 5:00 pm local time
- Japan: 5:00 pm – 2:00 am UTC/GMT
