SonicWall Standard Support is designed for customers seeking reliable technical assistance along with ongoing software and firmware updates. Available in 1-, 2-, and 3-year agreements, it includes:
- Telephone/Web-based Support – Basic configuration assistance during local business hours (8:00 am – 5:00 pm, Monday–Friday)*
- Software/Firmware Updates – Access to all updates and upgrades
- Hardware Replacement – Advance Exchange for defective hardware
- Support Tools – Access to SonicWall’s electronic support resources
*Local business hours are defined as follows:
- North America: 8:00 am – 5:00 pm Mountain Standard Time (MST)
- Latin America: 8:00 am – 5:00 pm local time in the country of deployment
- EMEA: 9:00 am – 6:00 pm GMT+1
- Asia Pacific: 8:00 am – 5:00 pm local time in the country of deployment
- Japan: 5:00 pm – 2:00 am UTC/GMT
