SonicWall Standard Support is designed for customers seeking advanced technical assistance along with continuous software and firmware updates. Available in 1-, 2-, and 3-year agreements, it includes:
- Telephone/Web-based Support: Basic configuration help during local business hours (8:00 am – 5:00 pm, Monday–Friday)
- Software/Firmware Updates: Access to all updates and upgrades
- Hardware Replacement: Advance Exchange for defective hardware
- Support Tools: Access to SonicWall’s electronic support tools
Local Business Hours by Region:
- North America: 8:00 am – 5:00 pm MST
- Latin America: 8:00 am – 5:00 pm local time
- EMEA: 9:00 am – 6:00 pm GMT+1
- Asia Pacific: 8:00 am – 5:00 pm local time
- Japan: 5:00 pm – 2:00 am UTC/GMT
