SonicWall’s 24×7 Support for NSA 3600 provides comprehensive, around-the-clock assistance to ensure your network remains secure and operational. This service includes telephone and web-based support, unlimited software and firmware updates, and hardware replacement (RMA) for devices with an active support agreement or warranty. All SonicWall products come with at least one year of hardware coverage or the duration mandated by local law.
Technical specialists are available to remotely diagnose software and hardware issues, assist with configuration, and provide limited guidance on usage and implementation. While installation is not included, SonicWall can refer certified value-added resellers or consulting services as needed.
The service guarantees advance exchange for defective hardware, with replacement products being new or like-new. In cases of obsolescence, SonicWall may provide a product with equivalent or superior functionality.
SonicWall Silver 24×7 Support ensures uninterrupted network operations, offering full-time telephone/web support, software and firmware updates, hardware replacement, and access to electronic support tools. Available in 1-, 2-, and 3-year agreements, it is ideal for mission-critical environments.
