01-SSC-4304 – 24×7 SUPPORT FOR NSA 3600 3YR – SonicWall Silver 24×7 Support provides comprehensive, round-the-clock technical assistance for NSA 3600 appliances under a 3-year agreement. Customers receive unlimited telephone and web-based support, ensuring fast issue resolution for software and hardware concerns. The service includes ongoing software and firmware updates and upgrades, keeping your network secure and up to date.
Hardware replacement is offered through advance exchange (RMA), covering defective units with new or like-new products. If a product becomes obsolete, SonicWall reserves the right to replace it with an equivalent or superior model. Technical specialists assist remotely to diagnose and resolve issues, while support also covers limited guidance on implementation, usage, and configuration.
This service does not include installation, but certified resellers or consulting services are available if needed. Access to SonicWall’s electronic support tools ensures efficient management, monitoring, and troubleshooting of your network infrastructure, minimizing downtime and maintaining business continuity.
