SonicWall 24×7 Support for the NSA 3600 delivers comprehensive, round-the-clock technical assistance via telephone and web. It includes unlimited software and firmware updates and upgrades, along with advance exchange hardware replacement for defective units under an active support agreement or warranty. Standard hardware coverage is typically one year or as required by local law.
This support provides expert guidance on software and hardware diagnostics, performance troubleshooting, configuration, and limited implementation assistance. While installation services are not included, SonicWall can refer certified value-added resellers or offer consulting services if needed. Failing hardware is replaced with new or like-new products, and SonicWall may substitute products with equivalent or enhanced features in the event of obsolescence.
SonicWall Silver 24×7 Support ensures mission-critical network uptime with 24×7 telephone and web-based assistance, all software/firmware updates, advance hardware replacement, and access to SonicWall’s electronic support tools, available in one-, two-, or three-year agreements.
