01-SSC-3658 – STANDARD SUPPORT FOR NSA 3650 5YR – SonicWall Standard Support provides comprehensive technical assistance and ongoing software and firmware updates to ensure your network remains secure and efficient. Available in 1-, 2-, and 3-year agreements, it includes:
Telephone/Web-Based Support – Assistance during local business hours (8:00 am – 5:00 pm, Monday – Friday) for configuration and troubleshooting.
Software/Firmware Updates – Access to all software and firmware updates and upgrades.
Hardware Replacement – Advance Exchange for defective hardware to minimize downtime.
Support Tools – Full access to SonicWall’s electronic support resources.
Local Business Hours Defined:
- North America: 8:00 am – 5:00 pm MST
- Latin America: 8:00 am – 5:00 pm local time
- Europe, Middle East & Africa: 9:00 am – 6:00 pm GMT+1
- Asia Pacific: 8:00 am – 5:00 pm local time
- Japan: 5:00 pm – 2:00 am UTC/GMT
