01-SSC-3653 – STANDARD SUPPORT FOR NSA 3650 3YR – SonicWall Standard Support is a comprehensive service designed for customers who require advanced technical assistance combined with ongoing software and firmware updates to maintain optimal network performance and security. This three-year support package ensures your SonicWall NSA 3650 operates efficiently while minimizing downtime and addressing technical issues promptly.
The service includes telephone and web-based support for configuration guidance and troubleshooting during local business hours, ensuring timely assistance whenever required. Customers also receive all software and firmware updates and upgrades, keeping the device current with the latest security patches and feature enhancements.
Hardware replacement is provided through an advance exchange program, minimizing operational interruptions by quickly replacing defective components. Additionally, users gain full access to SonicWall’s electronic support tools, offering self-service resources, technical documentation, and troubleshooting utilities to streamline network management.
Business hours are region-specific to accommodate global customers: in North America, support is available from 8:00 am to 5:00 pm MST; in Latin America, from 8:00 am to 5:00 pm local time; in Europe, Middle East, and Africa, from 9:00 am to 6:00 pm GMT+1; in the Asia Pacific region, from 8:00 am to 5:00 pm local time; and in Japan, from 5:00 pm to 2:00 am UTC/GMT. This detailed and flexible schedule ensures that technical support is accessible across multiple time zones for maximum operational efficiency.
