01-SSC-3638 – STANDARD SUPPORT FOR NSA 3650 1YR – SonicWall Standard Support offers comprehensive technical assistance for customers seeking reliable support and ongoing software and firmware updates. Available in 1-, 2-, and 3-year agreements, it includes:
- Telephone/Web-based Support: Basic configuration help during local business hours (Monday–Friday, 8:00 am–5:00 pm, local time).
- Software/Firmware Updates: All updates and upgrades included.
- Hardware Replacement: Advance Exchange for defective hardware.
- Support Tools: Access to SonicWall’s electronic support resources.
Business Hours by Region:
- North America: 8:00 am – 5:00 pm MST
- Latin America: 8:00 am – 5:00 pm local time
- EMEA: 9:00 am – 6:00 pm GMT +1
- Asia Pacific: 8:00 am – 5:00 pm local time
- Japan: 5:00 pm – 2:00 am UTC/GMT
