SonicWall Dynamic Support 24×7 (5-year) delivers uninterrupted, enterprise-grade support for mission-critical NSA 3650 deployments. Built for organizations that cannot tolerate downtime, this five-year program pairs around-the-clock expert assistance with proactive maintenance to keep systems secure, current, and highly available.
What’s included
- 24×7 Technical Assistance: Immediate access to SonicWall engineers by telephone, email and web any time, day or night, for troubleshooting, configuration help, and incident response.
- Software & Firmware Updates: Ongoing delivery of all software and firmware updates and upgrades to ensure devices remain patched, compatible, and protected against evolving threats.
- Hardware Replacement (Advance Exchange): Fast advance-exchange replacement for defective hardware to minimize mean time to repair and restore full service quickly.
- Support Tools: Full access to SonicWall’s electronic support resources — diagnostic utilities, knowledge base, downloads and self-service portals — to accelerate resolution and simplify administration.
Benefits
This five-year support package reduces operational risk by combining proactive updates and automated diagnostics with rapid reactive support and hardware replacement. It helps maximize uptime, lower administrative overhead, and preserve your security posture across distributed or centralized NSA 3650 environments.
