SonicWall Dynamic Support 24×7 delivers continuous, around-the-clock assistance for organizations that cannot tolerate downtime. Offered in one-, two- and three-year terms, this three-year plan ensures fast, expert response and ongoing maintenance to keep NSA 3650 deployments secure and operational.
Key features:
- 24×7 Technical Assistance: Immediate phone, email and web support any time, day or night, for troubleshooting, configuration and incident response.
- Software & Firmware Updates: Continuous access to all software and firmware upgrades to maintain security, compatibility and performance.
- Advance Exchange Hardware Replacement: Rapid replacement of defective hardware to minimize service interruptions and shorten recovery time.
- Support Tools: Full access to SonicWall’s electronic support resources — knowledgebase, diagnostics, and self-service utilities — to accelerate resolution and simplify management.
This service pairs proactive maintenance (regular updates and tools) with rapid reactive support (24×7 experts and advance hardware replacement) to protect business continuity and reduce operational risk for mission-critical NSA 3650 environments.
