SonicWall Dynamic Support 24×7 delivers around-the-clock assistance for organizations that cannot tolerate downtime. Available in one-, two- and three-year agreements, this service ensures continuous operational readiness and rapid recovery when problems arise.
Key features and benefits:
- 24×7 Technical Assistance: Telephone, email and web support available any time, day or night, to troubleshoot issues and guide configuration or remediation steps.
- Software & Firmware Updates: Ongoing access to all software and firmware updates and upgrades to keep devices current, secure, and performing optimally.
- Hardware Replacement (Advance Exchange): Fast replacement of defective hardware via advance exchange to minimize service interruption and shorten mean time to repair.
- Support Tools: Full access to SonicWall’s electronic support tools, including knowledge bases, diagnostics and self-service resources to accelerate problem resolution.
This support offering is built for mission-critical environments: it pairs proactive maintenance (updates and tools) with reactive capabilities (24×7 expert help and rapid hardware replacement) to reduce downtime, preserve security posture, and maintain business continuity for NSA 3650 deployments.
