SonicWall Standard Support provides comprehensive technical assistance for NSA 2650 customers, designed to ensure continuous network protection and operational efficiency. This one-year support plan includes telephone, email, and web-based assistance for configuration guidance and troubleshooting during local business hours, helping organizations quickly resolve technical issues and maintain optimal network performance.
The plan includes all software and firmware updates, ensuring your NSA 2650 device stays current with the latest features, security patches, and performance enhancements. Hardware replacement is provided through an Advance Exchange program, allowing for fast replacement of defective components to minimize downtime.
Customers also receive access to SonicWall’s electronic support tools, offering detailed knowledge base articles, diagnostic resources, and self-service options for efficient problem-solving. Business hours are defined based on regional time zones for optimal accessibility: 8:00 am – 5:00 pm Mountain Standard Time (MST) in North America; 8:00 am – 5:00 pm local time in Latin America and Asia Pacific; 9:00 am – 6:00 pm GMT+1 in Europe, Middle East, and Africa; and 5:00 pm – 2:00 am UTC/GMT in Japan.
SonicWall Standard Support ensures organizations receive expert guidance, timely updates, and reliable hardware replacement, providing a robust foundation for network security and uninterrupted operations.
