SonicWall Global Support Services keep your security infrastructure current and help you respond quickly to any issue. This four-year 24×7 plan combines expert technical assistance with essential updates, prompt hardware replacement, and access to SonicWall’s online support tools to maximize uptime and protect your investment.
What’s included
- Around-the-clock technical support via telephone, email, and web (24/365).
- Software & firmware updates — all releases, updates, and upgrades to keep devices current.
- Hardware replacement — advance-exchange replacement for defective units.
- Support tools — access to SonicWall’s electronic self-help and diagnostic resources.
Coverage options
Support is offered as Standard (8×5) or 24×7 (year-round) to suit different needs. Agreements are available in one-, two-, three-, and four-year terms; this entry documents the four-year 24×7 option.
Local business-hours (for Standard Support)
- North America: 8:00 am – 5:00 pm local time in the product’s registered region.
- Latin America: 8:00 am – 5:00 pm local time in the country where the product is registered.
- EMEA: 9:00 am – 6:00 pm GMT+1 in the country where the product is registered.
- Asia Pacific: 8:00 am – 5:00 pm local time in the country where the product is registered.
- Japan: 5:00 pm – 2:00 am UTC/GMT.
