SonicWall Global Support Services keep your security infrastructure current and responsive, helping you resolve issues quickly while maintaining continuous protection. This two-year support plan combines expert technical assistance, essential firmware and software updates, timely hardware replacement, and access to SonicWall’s online support tools to minimize downtime and maximize system reliability.
What’s included
- Around-the-clock technical support via telephone, email, and web.
- Software & firmware updates — all updates and upgrades to keep your device current.
- Hardware replacement — advance-exchange replacement for defective hardware.
- Support tools — access to SonicWall’s electronic self-help resources and diagnostic tools.
Coverage options
SonicWall Support is available as Standard (8×5) or 24×7 (year-round) to match your business needs. Contracts are offered in one-, two-, and three-year terms; this listing covers the two-year option.
Local business-hour definition (for Standard Support)
- North America: 8:00 am – 5:00 pm local time in the product’s registered region
- Latin America: 8:00 am – 5:00 pm local time in the country where the product is registered
- EMEA (Europe, Middle East & Africa): 9:00 am – 6:00 pm GMT+1 in the country where the product is registered
- Asia Pacific: 8:00 am – 5:00 pm local time in the country where the product is registered
- Japan: 5:00 pm – 2:00 am UTC/GMT
