SonicWall Global Support Services ensure your security infrastructure remains up to date and help you respond quickly to any issues. These services provide essential updates, expert technical assistance, access to powerful electronic tools, and timely hardware replacement.
SonicWall 24×7 Support
Designed for organizations requiring continuous protection, SonicWall 24×7 Support delivers ongoing firmware updates, advanced technical support, and flexible service coverage—whether during standard business hours (8×5) or around-the-clock (24×7).
Key features include:
- Technical assistance: Support via email, web, or telephone
- Software/firmware updates: Continuous access to the latest updates and upgrades
- Hardware replacement: Advance exchange for defective units
- Support tools: Full access to SonicWall’s online support resources
SonicWall 24×7 Support ensures uninterrupted technical assistance 24/365, while Standard Support provides coverage only during business hours, Monday–Friday (excluding holidays).
Local business hours (8×5) are defined as:
- North America: 8:00 am – 5:00 pm (region where product is registered)
- Latin America: 8:00 am – 5:00 pm (local country time)
- EMEA: 9:00 am – 6:00 pm GMT+1 (local country time)
- Asia Pacific: 8:00 am – 5:00 pm (local country time)
- Japan: 5:00 pm – 2:00 am UTC/GMT
