SonicWall Global Support Services ensure your security infrastructure stays current and responsive to issues with timely updates, expert assistance, and dependable hardware replacement.
SonicWall 24×7 Support is designed for organizations that need uninterrupted protection, offering continuous firmware updates and advanced technical support. Available in 1-, 2-, or 3-year agreements, services include:
- Email, web, and phone support – 24/365 technical assistance
- Software and firmware updates – All upgrades included
- Hardware replacement – Advance exchange for defective devices
- Support tools – Access to SonicWall’s extensive electronic resources
SonicWall 24×7 Support provides around-the-clock coverage, while Standard Support offers assistance during local business hours. Regional support hours vary across North America, Latin America, EMEA, Asia-Pacific, and Japan, ensuring global availability to meet business needs.
