SonicWall Dynamic Support 8×5 for the TZ400 Series delivers comprehensive technical assistance and ongoing software and firmware updates for organizations seeking reliable, professional support. Available in one-, two-, or three-year agreements, this service ensures uninterrupted operation and timely issue resolution.
Support hours vary by region: In North America and Latin America, assistance is available from 8:00 am to 5:00 pm local time. In Europe, Middle East, and Africa, support is offered from 9:00 am to 6:00 pm GMT+1. In the Asia Pacific region, support operates from 8:00 am to 5:00 pm local time, while in Japan, coverage is provided from 5:00 pm to 2:00 am UTC/GMT.
The service includes access to SonicWall’s electronic support tools, advance hardware replacement for defective units, and priority handling for software and firmware updates, helping businesses maintain secure and efficient network operations.
