SonicWall Dynamic Support 8×5 for the TZ500 Series 5-year plan provides advanced, comprehensive technical assistance for organizations seeking continuous protection and performance optimization. This service includes expert telephone, email, and web-based support, along with ongoing software and firmware updates, ensuring your firewall remains secure and up to date.
The support plan is structured for global coverage with region-specific hours: North America operates from 8:00 am to 5:00 pm local time; Latin America from 8:00 am to 5:00 pm local time; Europe, Middle East & Africa from 9:00 am to 6:00 pm GMT+1; Asia Pacific from 8:00 am to 5:00 pm local time; and Japan from 5:00 pm to 2:00 am UTC/GMT. SonicWall Dynamic Support ensures rapid issue resolution, proactive guidance, and access to specialized tools, helping maintain network uptime and performance across distributed enterprise environments.
