SonicWall Dynamic Support 8×5 for the TZ500 Series provides advanced technical assistance and continuous software and firmware updates, ensuring your network operates securely and efficiently. Available in one-, two-, and three-year agreements, this support service is tailored to meet the needs of growing organizations.
Support hours vary by region: North America and Latin America receive assistance from 8:00 am to 5:00 pm local time where the product is registered. Europe, the Middle East, and Africa are supported from 9:00 am to 6:00 pm GMT+1. In the Asia Pacific region, support runs from 8:00 am to 5:00 pm local time, while in Japan, assistance is available from 5:00 pm to 2:00 am UTC/GMT. This service ensures timely responses to technical issues, proactive maintenance, and access to SonicWall’s expert resources for troubleshooting and guidance.
