SonicWall Dynamic Support 8×5 (2-year) delivers advanced, business-hours technical assistance and ongoing software maintenance for customers who require reliable, professional support. The service combines expert troubleshooting with routine updates to keep your NSA 4600 secure and performing optimally, and is offered in one-, two- and three-year terms.
Included services: telephone, email and web-based technical support during local business hours; all software and firmware updates and upgrades; Advance Exchange hardware replacement for defective components; and access to SonicWall’s electronic support tools and knowledge base for diagnostics and configuration guidance.
Regional support hours:
- North America & Latin America: 8:00 am – 5:00 pm local time
- Europe, Middle East & Africa: 9:00 am – 6:00 pm (GMT+1)
- Asia Pacific: 8:00 am – 5:00 pm local time
- Japan: 5:00 pm – 2:00 am UTC/GMT
