This five-year SonicWall Dynamic Support 24×7 plan delivers continuous, enterprise-grade support for NSa 4650 deployments that cannot tolerate downtime. It combines always-available expert assistance with proactive maintenance to keep your firewall secure, patched and performing at peak levels.
What’s included:
- 24×7 Technical Assistance: Unlimited telephone, email and web support any time, day or night, for troubleshooting, configuration help, incident response and escalation to senior engineers.
- Software & Firmware Updates: Continuous delivery of software and firmware updates and upgrades to ensure devices are patched, compatible and protected against emerging threats.
- Hardware Replacement (Advance Exchange): Rapid advance-exchange replacement for defective hardware to reduce mean time to repair and restore full service quickly.
- Support Tools: Full access to SonicWall’s electronic support resources — knowledge base, diagnostics, downloads, case tracking and self-service portals — to speed diagnosis and resolution.
Why choose this plan:
- Maximizes uptime for mission-critical networks by pairing 24×7 expert support with timely updates and fast hardware replacement.
- Simplifies operations and reduces administrative burden through centralized electronic tools and proactive maintenance.
- Helps preserve security posture and compliance by ensuring timely application of firmware and software patches.
