SonicWall Standard Support for NSA 2650 (2-Year) provides customers with advanced technical assistance and ongoing software and firmware updates to ensure optimal network performance. The support package includes:
- Telephone/Web-based Support: Assistance with basic configuration and troubleshooting during local business hours (8:00 am – 5:00 pm, Monday–Friday).
- Software/Firmware Updates: Access to all software and firmware updates and upgrades to maintain security and functionality.
- Hardware Replacement: Advance Exchange service for prompt replacement of defective hardware, minimizing downtime.
- Support Tools: Access to SonicWall’s comprehensive electronic support tools for diagnostics, monitoring, and configuration guidance.
Business Hours by Region:
- North America: 8:00 am – 5:00 pm MST
- Latin America: 8:00 am – 5:00 pm local time in the deployed country
- EMEA: 9:00 am – 6:00 pm GMT+1
- Asia Pacific: 8:00 am – 5:00 pm local time in the deployed country
- Japan: 5:00 pm – 2:00 am UTC/GMT
