SonicWall Global Support Services ensure your security infrastructure stays up to date and fully protected, while enabling swift responses to any issues. This comprehensive support includes critical firmware and software updates, expert technical assistance, timely hardware replacement, and access to advanced online tools.
SonicWall 24×7 Support Highlights:
- Continuous Protection: Around-the-clock (24/365) technical assistance via phone, email, or web.
- Regular Updates: Access to all firmware and software updates and upgrades.
- Hardware Assurance: Advanced exchange for prompt replacement of defective hardware.
- Support Tools: Full access to SonicWall’s electronic support resources for troubleshooting and maintenance.
Available in flexible one-, two-, or three-year agreements, SonicWall 24×7 Support offers year-round coverage. For less critical needs, Standard Support provides technical help during local business hours (8×5), with hours tailored to specific regions (e.g., North America 8 am–5 pm local time, EMEA 9 am–6 pm GMT+1, Asia Pacific 8 am–5 pm local time, and Japan 5 pm–2 am UTC/GMT).
