HPE Proactive Care delivers a comprehensive blend of proactive and reactive services to enhance the stability and performance of converged infrastructures. Designed for complex, virtualized environments, it provides support across servers, operating systems, hypervisors, storage, SANs, and networks. In case of incidents, customers gain direct access to advanced technical specialists who manage cases end-to-end, reducing business impact and accelerating resolution. With robust incident management and proactive updates, this service ensures critical systems remain reliable and optimized.
Tech Specs
- Product Type: Warranty
- Service Name: HPE Proactive Care – Extended Warranty
- Service Duration: 3 Years
- Service Type: Maintenance (Parts & Labor)
- Service Location: On-site
- Service Coverage: Physical and Electronic
- Service Availability: 24×7, including holidays
- Response Time: 4 Hours (Parts & Labor), 2 Hours (Phone Consulting)
- Provided Support: Remote Diagnosis, Repair, Parts Replacement, New Releases Update, Phone Support, Web Knowledge Base Access
- Supported Products: HPE ProLiant DL380 Gen10, DL385 Gen10
